How can I get tickets to a Teragram Presents show?
You can purchase tickets online by clicking the TICKETS icon on any show page on our site and will be taken to the ticketing site.

Teragram Ballroom: Tickets to shows are sold at the service-fee free box office at the venue which is open the same time as doors (please check website for specific days listings). The box office is cash only but there is an ATM on site. If tickets do not sell out in advance, they will be sold at the door on the night of the show.

Moroccan Lounge: Tickets for the Moroccan Lounge are also sold in person at the no-fee box office located at venue from which is open the same time as doors (please check website for specific days listings). If tickets do not sell out in advance, they will be sold at the door on the night of the show beginning when doors open

Can I scan my ticket from my phone?
We can scan your phone for shows at the Teragram Ballroom or the Moroccan lounge. For the Teragram Ballroom download the Ticketmaster app and load your account in advance. If you have any issues, please use this contact form: http://help.ticketmaster.com/contact-us/ for assistance. For the Moroccan Lounge download the Ticketfly app and load your account in advance. If you have any issues, please use this contact form: https://support.ticketfly.com/customer/portal/emails/new

Where do I direct questions about my tickets?
Only ticket providers can assist in ticketing questions. Please contact: http://help.ticketmaster.com/contact-us/ for all questions about will call or general support for shows at the Teragram Ballroom or please contact: https://support.ticketfly.com/customer/portal/emails/new for the Moroccan Lounge. Please note: We cannot make any ticketing changes for you via Facebook Messenger or through any other social media platform, and we cannot verify ahead of time any tickets purchased through third parties.

Do you have ADA accommodations?
Yes, when getting to the venue (we suggest trying to arrive before doors opendoor times are listed on each event page), please alert the Box Office, who will make sure you are taken care of. If you have additional questions in advance of your visit, please contact info@teragramballroom.com or info@themoroccan.com.

Who do I contact if I left behind my ID/credit card/jacket?
Teragram Ballroom:
For credit card/ID, come to the venue. 1234 W. 7th St. between 11am and 6pm Monday-Friday.
For lost items/jackets contact info@teragramballroom.com
Moroccan Lounge:
For credit card/ID, come to the venue. 901 E. 1st St at the door time (check website for details).
For lost items/jackets contact info@themoroccan.com

What are my payment options in the venue?
Cash is king, but we accept credit cards at our bars as well. We have ATMs on-site at all of our locations. If tickets do not sell out in advance, they will be sold at the door on the night of the show. (Note: The nightly box office at The Teragram Ballroom and The Moroccan Lounge is cash only.)

How old do I have to be to get into the club?
Please check the event pages to verify age limits for each show. All shows with an age limit require a government-issued photo ID (drivers license, state ID card, military ID card, passport, birth certificate) to enter. Everyone must be at least the minimum age required to enter. Security is at all shows to verify your age.

How can I get my band booked?
Booking request are not accepted by phone or at the clubs. Please contact info@teragramballroom.com or info@themoroccan.com. Be specific about the date(s) you are seeking and include the following in a concise email:
Band name in subject line
Target date(s)
Relevant local show history (when, where, ticket price and your individual draw).
Bank links (Facebook, Soundcloud, Bandcamp).

Do your clubs have seats?
Our venues have lounge space where you can rest, but our club shows are generally general admission/standing room. However, occasionally we do have seated shows for comedy based night etc. Please check tickets link for the specific show and follow the ticket vendors directions.

What are the usual set times?
Set times are not typically available until day of show. You can give the venue a call for specific questions. Please note that our professional production team does its best to keep all shows running on time, but every once in a while a show runs late.

Do I need to bring ID?
Of course. Government-issued photo ID (drivers license, state ID card, military ID card, passport, birth certificate) is required for entry to all shows with an age limit and in order to drink.

If a show is cancelled, where do I get a refund?
If a show is canceled, refunds are available at point of purchase. You will be refunded automatically if you purchased a ticket through Ticketmaster (Teragram Ballroom) or Ticketfly (Moroccan Lounge). Please note: Openers/support are always subject to change.

Can you give me the contact to the bands publicist, label or management?
Unfortunately, we cannot give out that information, but Google and liner notes might help. Youll be surprised what you can find on the Internet.

Can I bring my camera?
Photo policy varies for different artists and is usually not determined until day of show, although GoPros and audio/video recording ARE NOT allowed. Professional cameras are only allowed with a photo pass issued by band management. NO FLASH PHOTOGRAPHY.

What kind of drinks do you have?
We have a full bar in each venue, with plenty of water and soft drinks along with a wide selection of beers (on-tap and bottled), wine and spirits.

I have a blog. Do I count as press?
Maybe, but dont ask us. The Teragram Presents doesnt issue press passes or photo passes. All press inquiries should be directed to the bands publicist, label or management.

Can I get in for free?
Perhaps, but what are you going to do for us? Relationships are a two-way street. We are always in search of street-teamers and folks to flyer.

Do you have a coat check?
Both venues have a coat check and door staff can assist. One thing to note is The Teragram Presents encourages you to dress scandalously in the winter months. When in doubt, remember that its fashion before comfort.

Can I smoke in the club? And can I bring cigarettes or an e-cigarette?
Sorry, there is no smoking (which includes e-cigarettes) in any of our clubs. However, outdoor smoking sections are available.

Is there re-entry?
Absolutely not. There is no re-entry to any clubs and all exits are final (excluding the smoking area).

Do you rent your rooms for private events?
Of course! Nuestra casa es su casa. We like to party. Please contact info@teragramballroom.com or info@themoroccan.com for more information.

Where do I park?
While there is no designated parking at Teragram Presents venues, there is street parking in each venues neighborhood. We always encourage you to use public transportation when possible.

What is the closest public transportation?
The closest stop to the Teragram Ballroom is 7th St/Metro Center (Metro Red Line). The closest stop to the Moroccan Lounge is Little Tokyo/Arts District (Metro Gold Line).

Other Teragram Presents Rules and FAQs:
Tickets purchased in front of the venue are usually counterfeit and admittance with a counterfeit ticket will be denied.
We cannot verify tickets purchased from third parties in advance for you.
No flyers, stickers, handbills, no outside food or beverages, no markers, spray paint, weapons (includes pocket knives), no smoking (including e-cigarettes), no selfie sticks, no hula hoops, no beach balls.
You will be ejected for throwing ANYTHING.
All shows are general admission.
All bags will be searched.